Privacy Policy

Last updated: July 3, 2025

This Privacy Policy describes how Puff & Go ("we", "us", or "our") collects, uses, and discloses your personal information when you visit our website, use our mobile application, or utilize our hookah delivery services.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

Personal Information

We may collect personal information that you provide directly to us, including:

• Contact information (name, email address, phone number, delivery address)
• Payment information (processed through secure third-party payment processors)
• Age verification information
• Preferences and order history
• Communication records when you contact our customer service

Automatically Collected Information

When you visit our website or use our app, we may automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, referring websites)
• Location data (with your permission)
• Cookies and similar tracking technologies

We use the information we collect to:

• Process and fulfill your orders
• Verify your identity and age
• Provide customer support
• Send order confirmations and updates
• Improve our services and develop new features
• Send marketing communications (with your consent)
• Detect and prevent fraudulent activities
• Comply with legal obligations

We may share your personal information with:

• Service providers (payment processors, delivery partners, marketing services)
• Legal authorities when required by law
• Business partners with your explicit consent
• In connection with a business transfer, merger, or acquisition

We do not sell your personal information to third parties.

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Receive your data in a portable format
• Withdraw consent at any time (where processing is based on consent)

To exercise these rights, please contact us at puffandgotampa@gmail.com

Our services are only available to individuals who are 21 years of age or older. We do not knowingly collect personal information from individuals under 21. If we become aware that we have inadvertently collected personal information from someone under 21, we will delete that information immediately.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.